Shipping & Return Policy

Shipping Policy

We like to keep things easy—just like our frames.

  • Where we ship: Pretty much everywhere in the world 🌎. Your walls deserve love no matter the postcode.
  • How fast? We print, frame and deliver your order within 4–5 days. Orders placed after our daily cut-off, or on holidays, start the next working day.
  • Delivery fee: Free on orders above AED 150 across UAE, and above AED 250 across the world.
  • Tracking: Once your frames are on the move, we’ll send you a link so you can stalk them.
  • Missed delivery? Don’t stress—our courier will call to reschedule.

That’s it! Quick, simple, no drama.

For questions, ping us at hi@framedupp.com or WhatsApp us anytime.


Return Policy

We want your photo walls to make you smile—every single time. If something’s not right, here’s how it works:

  • Damaged or wrong order? Head to your order history, click on the order number, then hit Return/Refund.
  • Can’t find it? Just reach out to us at hi@framedupp.com or WhatsApp us—we’ll sort it out.
  • Timing: Please submit your request within 15 days of delivery. Approved refunds are issued within 5-7 business days
  • Soft or blurry print? Prints that look soft or blurry because the uploaded photo was low-resolution are not treated as a product defect.

Note: Since each frame is custom-made with your photos, we can’t accept returns just because of a change of heart.

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Frequently Asked Questions

Show off your space with Framedupp. Share a photo, tag #Framedupp, to get featured
—plus enjoy an exclusive 10% off your next order.

We make photo walls easy. Upload your pics, pick a frame, and boom—frames that stick to your wall (without nails or tools) show up at your doorstep.
Each frame has a clever magnetic system. One part sticks to your wall, the other’s on the frame, and they snap together like magic.
Nope! Our adhesive is strong enough to hold, but gentle enough to peel off without damage.
Swap, shuffle, straighten—your wall stays safe while your photos keep up with your mood. You can move places 4 to 5 times without losing adhesive strength.
We’ve got a range of handy sizes (from small squares to big rectangles). Click upload to go choose your favourite size!
Pretty quick. Orders usually arrive within 4–5 days anywhere in the UAE. Orders outside take a bit longer but we keep you posted through tracking numbers.
Yup! We deliver globally.

Our frames are made from premium engineered wood, making them lightweight yet sturdy.

Your photos are printed on high quality 260 GSM semi-matte photo paper for a beautiful finish. Each frame also comes with a magnetic mounting system, allowing you to hang your memories without nails or drilling!

Zero tools. Just peel, stick, snap. Done.
Give it a gentle wipe—it’ll bounce back. And if you ever need fresh ones, we’ve got spares.
Yep! If you want to print your own pics and pop them in, go for it.
Email us at hi@framedupp.com or ping us on WhatsApp—we’re always around to help.

Let’s Talk!

Talk to our support team
or email us at hi@framedupp.com

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